Who we help
Mould and water damage look different depending on who owns the problem. Here's what we do for each of the people who call us, and what you get from us at the end of every job.
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Homeowners and families.
You want the mould gone, the cause fixed and your family safe. We explain what we find in plain English, give you options and never use scare tactics. If someone at home has asthma, allergies or a weakened immune system, tell us and we'll prioritise the job.
- Inspections that find the cause, not just the mould
- Contained removal so the rest of the home stays clean
- Advice on ventilation, heating and repairs
Landlords and property managers.
Victoria's rental minimum standards require every room to be free from mould and damp caused by the building structure, and since 25 November 2025 a property that doesn't meet them can't be advertised for rent. We help you respond to tenant reports fast and document the outcome.
- Fast inspections after a tenant or routine report
- A clear finding on whether the cause is structural
- Photo reports and clearance for owners
Source: Tenants Victoria.
Strata and owners corporations.
Water often crosses lot boundaries, and mould in common property affects every owner. We find where moisture is coming from, coordinate access across lots and keep the committee informed.
- Leak investigation across lots and common areas
- Staged works to keep residents at home where possible
- Reports that support decisions and claims
Insurers, brokers and loss adjusters.
You need the cause, the extent and the cost, documented so it stands up. We assess, scope and remediate to the IICRC standards, record readings and photos throughout, and issue clearance at the end.
- Scope of works with cause and extent
- Moisture readings and photos from day one
- Post-remediation verification and clearance
Builders and developers.
Moisture trapped in a new build or renovation shows up as mould after handover, when it's most expensive to fix. We check moisture before linings, floor coverings and handover, dry structures to keep programs moving, and provide sign-off documentation.
- Moisture checks before linings and handover
- Structural drying after water gets in
- Clearance reports for handover files
Facility managers and commercial property.
In offices, retail, warehouses, industrial sites and multi-residential buildings, a mould or water problem is also an operations problem. We plan around your site, contain affected areas so the building keeps running, and give you documentation for WHS and compliance records.
- Rapid response, teams dispatched immediately
- Staged or after-hours works to limit downtime
- Indoor air quality and HVAC hygiene assessments
- One point of contact and clear reporting
For commercial sites, a leak today is mould and downtime next week.
Every hour water sits, it spreads further into walls, floors and ceilings. Once mould grows, it affects the air everyone breathes, especially people with asthma or allergies.
- Hour 1Water spreadsInto walls, under floors, through ceilings.
- 24–48 hrsMould can startWet materials need drying within this window.
- DaysDamage buildsMusty smells, staining, swelling timber.
- WeeksBigger repairsMore removal, longer disruption, poorer air.
Sources: US EPA guidance; Better Health Channel.
Trusted in Melbourne homes and buildings since 2012.
Certified technicians, honest advice and results you can see in the readings.
“We'd been battling mould in our son's bedroom for years. After Mould Squad found the leak in the wall and treated the room properly, his asthma has noticeably improved. I wish we had called them sooner.”
“Really impressed with the clear communication. No scare tactics, just honest advice, photos and a practical plan. The team turned up on time, kept everything tidy and followed up with air quality results so we knew it had actually been fixed.”
“Nil is a genuine guy and provides an amazing service when it comes to water damage restoration. Our house was damaged recently due to heavy rains and Nil and his team have done some amazing work restoring our roof that had been damaged by rain.”
“Would definitely recommend mould remediation services from Mould Squad. They are the best in the industry and have done an amazing job at our home, making it mould free.”
Questions from landlords, strata and insurers, answered.
Still unsure? Talk to a technician. It costs nothing to ask.
Do you do commercial mould remediation?
Yes. We remediate offices, retail, warehouses, industrial sites and multi-residential buildings across Melbourne and Victoria, with containment that lets the rest of the site keep operating and reports for compliance and insurance.
Can you work out of hours?
For commercial sites, we plan work around your operations where possible, including staged works and after-hours access. Tell us your constraints when you enquire.
Do you deal directly with property managers and insurers?
Yes. We can take instructions from a property manager, owners corporation manager, insurer or loss adjuster, keep everyone updated, and send reports to the people who need them.
Who is responsible for mould in a strata building?
It depends on where the cause is. In Victoria the owners corporation is responsible for repairing and maintaining common property, such as roofs, external walls and shared pipes, while lot owners look after their own lot. Your plan of subdivision sets out what's common property. Our report shows where the moisture is coming from, which helps everyone agree on who fixes what.
Is a landlord responsible for mould in a rental property?
Victorian rental properties must meet minimum standards, including that all rooms are free from mould and damp caused by or related to the building structure, such as a leak, failed waterproofing or rising damp. Our inspection report shows the cause, so rental providers, renters and agents can agree on the repair.
Found mould or water damage? Let's fix it properly.
Free quote, no obligation. For leaks and flooding, we dispatch a team immediately.