Privacy policy

Mould Squad respects your privacy. This policy explains what personal information we collect, how we use it and how you can contact us about it. Last updated: October 2026.

What we collect

When you send an enquiry, call or email us, we collect the details you give us: your name, phone number, email address, the service you're interested in and your message. When we work on your property, we also keep job records such as the property address, photos, moisture readings and reports.

How we use it

We use your information to respond to your enquiry, prepare quotes, carry out and document the work, and send reports to you and to anyone you ask us to share them with, such as your insurer, property manager or owners corporation. We don't sell your personal information.

Who we share it with

We only share your information with people involved in your job with your agreement (for example insurers, loss adjusters, property managers and laboratories that analyse samples), with service providers that host our website and email, or where the law requires it.

Website analytics and cookies

Our website may use analytics cookies to understand how visitors use the site so we can improve it. This information is aggregated and isn't used to identify you.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and keep it only as long as we need it for your job and our legal record-keeping obligations.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing claims@mouldsquad.com.au or calling 1300 677 823. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.